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FAQ

  • From what time to what time is your clinic open?

    The clinic is opened Monday - Sunday from 7:00 hrs - 19:00 hrs, depending on the location selected.
    • Suren Dubey | Client Support Manager
    • Updated September 14, 2021 04:10
  • What is Drive thru PCR service?

    For drive thru PCR service, you will have to be in your car itself for the test, you do not need ...
    • Suren Dubey | Client Support Manager
    • Updated September 14, 2021 04:09
  • Do you do home RT - PCR testing?

    Yes, we do home testing as well.
    • Suren Dubey | Client Support Manager
    • Updated September 14, 2021 04:29
  • Do you provide Fit to Fly certificate as well?

    Yes, we do provide Fit to Fly certificate as well, we have 2 testing centers for Fit to Fly certi...
    • Suren Dubey | Client Support Manager
    • Updated September 14, 2021 04:03
  • What is the price for Antigen testing?

    The price for Antigen testing is 1,700thb - 1,900 thb (depending on the location and documents re...
    • Suren Dubey | Client Support Manager
    • Updated September 14, 2021 04:01
  • How much is the price for RT-PCR test?

    The price varies between 2,900 thb - 3,750 thb (depending on the docs you require).
    • Suren Dubey | Client Support Manager
    • Updated September 14, 2021 03:59
  • How to book an appointment?

    To book an appointment, please visit our website www.medex.co.th/pcr. OR send us the following de...
    • Suren Dubey | Client Support Manager
    • Updated September 14, 2021 03:57
  • How will I get my reports?

    The lab report and certificate are emailed to you as soon as they are ready. If you would like to...
    • Suren Dubey | Client Support Manager
    • Updated September 14, 2021 03:54
  • What is the turnaround time for the report?

    The turnaround time for the report is 12-48 hrs, depending on the testing location.
    • Suren Dubey | Client Support Manager
    • Updated September 14, 2021 03:50
  • Where is your testing location in Phuket?

    Our testing location in Phuket is Chaofah East Road, Muang Wichit.
    • Suren Dubey | Client Support Manager
    • Updated September 14, 2021 03:49
  • Where is your testing location in Bangkok?

    Our testing locations in Bangkok is in Latphrao 130, Bangkapi, Sukhumvit 49, Phra Khanong 48, Hua...
    • Suren Dubey | Client Support Manager
    • Updated September 14, 2021 03:47
  • How many testing location we have?

    We have 5 testing locations in Bangkok, 1 in Phuket, 1 in Chiang Mai, and 1 in Koh Samui.
    • Suren Dubey | Client Support Manager
    • Updated September 14, 2021 03:45
  • RT-PCR FAQS

      Our test is for the detection of a novel coronavirus (SARS-CoV-2) RNA using quanti...
    • Suren Dubey | Client Support Manager
    • Updated October 29, 2021 04:12
  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app...
    • MedEx
    • Created September 09, 2021 11:18
  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in...
    • MedEx
    • Created September 09, 2021 11:18
  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding y...
    • MedEx
    • Created September 09, 2021 11:18
  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your Help Center knowledge base. We created this...
    • MedEx
    • Created September 09, 2021 11:18
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